How can we help you?
Find answers to the most commonly asked questions about HighReel
Getting Started
Creating an account is easy! Click the "Register" button in the top right corner, fill in your email and password, and verify your email address. You can also sign up using your social media accounts.
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HighReel offers both free and premium content. You can watch many short dramas for free with ads, or subscribe to our premium plan for an ad-free experience and exclusive content.
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HighReel works on computers, smartphones, tablets, smart TVs, and streaming devices. You can access our platform through web browsers or download our mobile apps for iOS and Android.
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Streaming & Playback
Buffering issues are usually related to internet connection speed. Try refreshing the page, checking your internet connection, or lowering the video quality in the player settings.
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Yes! Premium subscribers can download episodes on our mobile apps to watch offline. Look for the download icon next to each episode.
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Click the settings gear icon in the video player and select your preferred quality. Higher quality requires faster internet connection.
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Account & Subscription
You can cancel your subscription anytime by going to Account Settings > Subscription > Cancel Subscription. Your access will continue until the end of your current billing period.
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Yes, you can upgrade or downgrade your plan anytime from your Account Settings. Changes take effect immediately for upgrades or at the next billing cycle for downgrades.
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Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email we send you.
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Technical Issues
Try clearing your browser cache and cookies, disable browser extensions, or try a different browser. If the issue persists, contact our support team.
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Audio sync issues can be caused by browser or device problems. Try refreshing the page, restarting your browser, or switching to a different device.
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Still need help?
Can't find the answer you're looking for? Our support team is here to help.